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FAQs

Got a question? We’ve got the answer. If you can’t find

an answer below, talk to our team.

Do you offer bespoke veranda sizes?

Yes! All our verandas are bespoke and made to measure. A CAD drawing will be provided for your approval prior to manufacture.

Do your verandas come with a warranty?

All of our verandas come with a 10-year warranty as standard.

Do you offer a delivery-only service?

No. Our products must be installed by one of our approved partners. Call us to be put in touch with your nearest expert.

Do you take care of the installation?

Everything will be taken care of by one of our approved partners – a quotation, site survey and installation. It’s all managed for you, by the same team.

How long will I have to wait for my veranda?

Currently all our verandas are on a 3-4 week lead time. That’s less than half the industry average, meaning you’ve got less time to sit around waiting for your perfect new feature to arrive.

Will I need planning permission?

In most cases no, but it is worth checking with your local council, especially if you are planning on putting the structure on the front of your house or you live in a conservation area.

Do you offer any guarantees?

Yes, all of our products come with a 10-year warranty, except our LED lights which are sold with a 2 year warranty.

How long do your products take to install?

It depends on the size and complexity of the structure. As a guide, a 6m x 3m lean-to veranda with a glass roof would typically take one day to complete. If the veranda was to have fixed glass panels on both sides and sliding glass doors on the front, this can be expected to take two days.

What are the colour options?

We stock RAL7016 Anthracite Grey and RAL9016 White as standard, but we also stock mill finish (unpainted) so we can powder coat to any RAL colour, ensuring it matches your space perfectly.

Where does the water go?

All of our structures have a concealed unique integral rainwater management system. The aluminium gutter is concealed behind the front fascia, and the water drains away via a plastic downpipe which is hidden inside the posts of the structure. The downpipe exits the post just above ground level via a hole cut in the post, which enables the water to run off onto the patio, lawn or adjacent flower bed.

Will a veranda block light from my home?

This will really depend on the type of roof sheets you choose. Clear glass transmits 89% of visible light, so the light loss inside your home will be minimal and barely noticeable. If you choose a ‘clear’ polycarbonate roof the amount of light transmitted is 85%. Opal and bronze can block higher amounts of light but we will always discuss these details with you when you choose your product.

Can we slide the roof back?

No, the roof on a veranda and canopy are fixed. The roof on a pergola is made up of louvres which can be rotated open and closed.

What is the difference between a veranda, a pergola and a canopy?

In short, a veranda and a canopy are very similar. A veranda is always a ‘lean-to’ type structure with a single slope roof that is attached to a building. A canopy is a free-standing structure. The roof of a canopy can be a lean-to type roof (called a mono-pitch roof) which has a gutter along one side, or an apex roof which is a roof with two slopes that form an ‘A’ shape with the ‘apex’ being the high point where the slopes meet in the middle. An apex roof has gutter on both sides.

A pergola has a flat roof, and can either be connected to a building or be free-standing. The roof is made up of aluminium louvres that can be rotated to open/close depending on the weather conditions. The louvres are controlled by either an electric motor or a manual winding rod.

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